Services / Support & maintenance
Software that stays working
Monthly retainers with named response times, monitoring and patching, and a real engineer on the other end.
The problem
Sound familiar?
Whoever built your system has moved on, or takes a week to reply. Nothing is broken yet, but updates have stopped, backups are an act of faith, and every small change costs a fortune because someone new has to learn the code first.
Retainers
Pick a level of cover
Essentials
£400 / month
- 1 day of engineering a month
- Next-business-day critical response
- Monitoring and alerting
- Monthly patching and backup checks
Standard
£800 / month
- 2.5 days of engineering a month
- 4-business-hour critical response
- Monthly patching and backup checks
- Quarterly improvement review
- Unused time rolls over one month
Priority
£1,650 / month
- 5 days of engineering a month
- 2-hour critical response, 7 days a week
- 24/7 monitoring
- Weekly patching and backup checks
- Quarterly improvement review
No long lock-in on any tier: 30 days’ notice. “Critical” means your system is down or losing you money.
How it runs
No long lock-in: 30 days’ notice on every tier. “Critical” means your system is down or losing you money. Extra time is billed at the blended day rate. If we didn’t build your system, the first month includes a paid onboarding review (from £1,000), so we’re not learning it during an outage.
What it costs
Retainers from £400 a month. Onboarding review for systems we didn’t build from £1,000.
Full rate cardWhy us
UK accountability for response times and quality, with senior engineers outside the UK doing the work. That’s how named response times cost £400 a month instead of £1,500.
Tell us what’s slowing your business down.
Thirty minutes, free, and you’ll be talking to the engineer who’d lead your project, not a salesperson. Mohsin replies within one business day.