Service · Support & Maintenance
Monthly retainers with named response times, monitoring, patching — and a real engineer answering.
The problem, in your words
Whoever built your system has moved on, or answers emails in geological time. Nothing's exactly broken, but updates aren't happening, backups are an act of faith, and every small change costs a fortune because a stranger has to relearn the codebase each time.
One day of engineering time, monitoring and alerting, monthly security patching, verified backups. Next-business-day response on critical issues.
Two and a half days, 4-business-hour critical response, quarterly improvement review, unused time rolls over one month.
Five days, 2-hour critical response seven days a week, 24/7 monitoring, weekly patching and backup verification.
If we didn't build your system, the first month includes a paid onboarding review (from £1,000) so we're not doing archaeology during an outage. It's the difference between a support contract and support theatre.
All tiers: no long lock-in — 30 days' notice. Critical means your system is down or losing you money. Extra time is billed at the blended day rate on the Rates page.
Retainers from £400/month; onboarding review for systems we didn't build from £1,000. Full detail on the Rates page.
Support is where our delivery model shines: UK accountability for response and quality, senior global capacity for the actual work — which is how named response times cost £400 a month instead of £1,500.