How we work
Buying software is scary when you can't see inside it. Our whole process is designed so that at every point, you know what you've bought, what's coming next, and what it costs.
You talk to Mohsin — the engineer who'd lead your project, not a salesperson. We'll tell you honestly whether we're the right fit, roughly what your idea costs, and occasionally that you don't need us at all.
You get a written specification in plain English, the technical architecture, a clickable prototype or working proof-of-concept where it makes sense, and a fixed quote for the build. You own all of it. If you take that quote to another supplier, no hard feelings — a good spec makes everyone's quote cheaper.
Working software demoed every other Friday. Priorities can change between sprints — real projects learn as they go, and a process that pretends otherwise is lying to you. You'll always know what the next sprint costs before it starts.
Monitoring, patching, named response times, and small improvements shipped monthly. Tiers on the Support page.
Straight answer, because you should ask every firm this: Mohsin Shah leads every engagement personally — architecture, key decisions, quality, and your weekly contact. Delivery scales through our partner engineering team of senior developers — engineers Mohsin has led for years, including through the delivery and operation of a regulated, PCI DSS-compliant card-payments platform. This isn't a marketplace outsourcing arrangement; it's an established team working to the same sprint discipline, code review and release governance he ran in fintech.
Your agreement is with Cloud MSD Ltd, a UK limited company, under English law.
GDPR applies to everything we do. Data location and access are agreed in writing per project — where data must stay in the UK/EEA, it stays. Cloud MSD Ltd is registered with the ICO.
Code lives in your repositories from day one, documentation is a deliverable, and the partner team provides continuity. One named person owns your outcome — but nothing about your project lives only in his head.
Productised
Workshop → spec → architecture → prototype → fixed build quote. The most expensive mistakes in software happen before anyone writes code; this is two weeks of insurance against all of them.